Tribunal Panel

Propertymark's tribunal panel are made up of leading professionals over a variety of fields, both within and outside the property sector. They have substantial knowledge of their areas and the experience required to fairly assess the challenging disciplinary cases brought to them.

The team is made up of Members and Lay Representatives, each carrying out an important role during Disciplinary Hearings. You can find out more about our Disciplinary Hearings here.

Michael Jones

Michael Jones
Member

Michael Jones is a director of an independent family-run firm in Cardiff. Michael joined the NAEA in 1971 as a student member and became a corporate member in 1975. In 1992 he was elected as President of the NAEA and became the first person to be elected for a second term as President when he took office again in May 2010. Michael remained on the NAEA Executive Committee until the inception of the National Federation of Property Professionals in 2007. He was then elected as a member of the Board of Directors and remained on the Board until 2011. Michael has sat on tribunals since the mid-1980's. He chaired the Disciplinary Panel over several years until becoming the Business Practices Officer (BPO) in 1996. His duties as BPO included; assessing complaints against members of the professional body to determine whether there was prima facie evidence of a breach of the Rules of Conduct; preparing and presenting cases at Disciplinary Tribunals; attending at Disciplinary Appeal Tribunals; attending committee meetings to consider compliance issues. He remained as BPO until the role was discontinued following the appointment of an in-house caseworker.

Michael has been a regular commentator on the property market and associated topics for local and national media, regional TV and radio.

Jim Watkins

Jim Atkins
Member 

Jim entered the estate agency profession in 1967 in Morden, Surrey. He moved to Bournemouth the following year where he became a Director and later a Shareholder in an independent firm that grew to eight offices. The business was sold to Nationwide Building Society in 1986 and Jim continued with Nationwide for a further three years. In 1990 Jim opened a practice specialising in the sale and marketing of new homes for developers. In 1994 Jim opened the first of four new estate agency practices in Bournemouth and Poole and sold the last two of those offices in 2005. Since then Jim has concentrated on the development of New Homes. Having joined the NAEA in 1986 Jim quickly became a member of the Bournemouth and Dorset Branch Committee and was the branch NAEA Council member. He was twice elected as Branch Chairman. He was elected to the College of Fellows, became a member of the Executive, Chaired the Publications and Events committee for a number of years and sat on the International Sub Committee. In 1998 he entered the presidential team leading up to his Presidential year in 2001. Jim continues to sit on the Land, New Homes and Rural Estate Agency committee. He is the Vice Commodore of Christchurch Sailing Club in Dorset. Jim has participated in Disciplinary Tribunals since the mid 1990's, latterly as a Chairperson. 

Neville Pedersen

Neville Pedersen
Member

Neville has been a member of NAEA since the late 70’s became a Fellow in 1984 and was elected to the College of Fellows in 1999. Neville is currently one of the Chairman of Disciplinary and has been so for more than 10 years. Prior to the development of the NFoPP group Neville was a Branch Chairman of Berkshire Branch, member of NAEA Executive, Chairman of Residential Lettings and a member of the insurance working group. He has also served on the ARLA Divisional Council. Neville's specialist field is block management and residential lettings.

Richard Hair

Richard Hair
Member 

Richard is the senior partner of Hair & Son which is an independent family run firm of Estate Agents, Surveyors and Auctioneers, established in 1922 with four offices in the Southend-on-Sea area, trading in all aspects of residential and commercial agency. Richard joined the NAEA in 1978, has been an active member of the Essex branch since the early 1980's, acting as chairman of the branch on two occasions, was elected to the executive committee of the NAEA and served as president from 2004-2005. Richard has served as chairman of the NAEA publications events sub-committee, chairman of the NAEA insurance sub-committee, is a past member of NAEA council and is a member of the College of Fellows. Richard is chair of trustees at Homeless Action Resource Project (HARP) the largest homeless charity in the Southend-on-Sea area, housing over 140 people. HARP received a Queens Award for Voluntary Service on 2nd June 2012. Richard is a director of Land Investments which is a private investment company handing the acquisition and management of residential and commercial investments in Essex.

Richard Copus

Richard Copus
Member

Honoured Fellow of the NAEA, Fellow of NAVA and holding the CPEA, Richard started his career in law and became an estate agent in 1980.  He ran the residential sales division of an established firm of Devon chartered surveyors for 21 years and set up in business on his own 10 years ago specialising in period property and barn conversions.  Richard is an experienced auctioneer and now runs the auction department of Woods Homes and heads their Distinctive Homes Department.  He has been actively involved in the NAEA for 30 years and is a past branch chairman and former Board member.  Richard is the Association's spokesman in Devon and has just joined the NFOPP training team where his theme is "Going up Market" and instructs agents on how to use specialist skills and knowledge to increase quality instructions and income.  Richard takes a particular interest in compliance issues.  

David Coleman

David Coleman
Member 

In 1974 David commenced employment with a general practice firm in south Birmingham, Chartered Surveyors Hollier Son & Co. He has Estate Agency and Lettings experience, spent a number years carrying out building society and buyers valuations and until June 2016 was a joint Partner in a busy multi-disciplined Chartered Surveying firm in South Birmingham, now trading on his own account specialising in Leasehold and Commercial management.

David has been an expert member and chair on NFoPP's Disciplinary Panel for a number of years and sat on ARLA Divisional Council (and its former National Council) with current role as Chair to the NFoPP board.

David is a Chartered Surveyor and Fellow of both the NAEA and NAVA and when not working will be found dinghy sailing on (and sometimes in) Earlswood Lakes, Solihull most weekends

Jacqueline Stone

Jacqueline Stone
Member

Jacqueline joined the Connells Group in 2003 at the ‘front end’ in several of Connells branches. She joined the Estate Agency Compliance Department in 2006 as Compliance Controller undertaking the NFoPP Level 5 Diploma in Residential Estate Agency through MOL, and having obtained the Diploma in 2008 she joined the National Association of Estate Agents as a Fellow Grade Member in 2009.  Jacqueline is now Head of Estate Agency Compliance. Her Department ensures that legislation and company directives are adhered to by a large network of branches to ensure highest standards of professionalism are maintained. Her department’s remit is somewhat wide reaching but includes providing legislative and practical advice to the group and dealing with complainants when things go wrong; assessing and investigating their issues and undertaking formal reviews to try to achieve satisfactory resolution, and liaising with third party bodies, including The Property Ombudsman, where this has not been possible

Mary Charsley

Mary Charsley
Member 

After a career in banking and a break of seven years to have a family Mary started working in Lettings in 1994 when she joined Chancellors as a part time negotiator based at their Sunningdale office. After returning to full time employment she went on to manage the Sunningdale office for several years. In 2001 she joined APW to run their recently acquired Sunninghill business. . She was the Compliance Officer for the company and at the end of 2011 was made an Associate Director. Mary has been a keen member of ARLA since joining the profession and became a Fellow after passing her Level 2 exam in 2007. In 2011 she was appointed Member's Advisory Forum rep for Region 18 and really enjoyed being a point of contact for members and organising Regional meetings until she gave up the position in 2014. Mary's day to day work includes negotiating deposit disputes and dealing with customer complaints. She is absolutely committed to making the public aware of the benefits of dealing with a regulated agent.

Mary joined Savills in 2014 where she worked in both residential sales and lettings and is now a partner at Strutt and Parker.

Noel Hunter

Noel Hunter
Lay Representative

Noel is currently Chairman of the Consumer Code for Home Builders and Vice President of the Chartered Trading Standards Institute. He is also a Warden of the Birmingham Assay office and Chairman of its Audit and Finance Committee. Noel also Chairs a midlands based charity, the Myton Hospices Group.

He has a background in Trading Standards and Local Government and until 2006 was a Director of Warwickshire County Council. He was until recently Vice Chairman of the Property Ombudsman and previously served as Chairman of the Board of the Chartered Trading Standards Institute and as a Director of the National Consumer Council, the Banking Code Standards Board and the Financial Services Authority Consumer Panel.

He has served for a number of years as an independent member of the NFoPP tribunal and appeals panels.

Steven Shaw

Steve Shaw
Lay Representative 

Steve currently runs his own consultancy giving advice on town planning and development matters.
He was previously Chief Planner for the Olympic Delivery Authority and before that he worked for the Strategic Rail Authority, the London Docklands Development Corporation and in local government.
He has a BSc and NVQ in Management and a long-held interest in developing and maintaining professional standards.

He has been involved in professional regulatory activities for 30+ years and has sat on Conduct Committees for barristers, dentists and GP's.

Stephen Shaw

Stephen Shaw
Lay Representative

Stephen is the Independent Assessor of Complaints for the Crown Prosecution Service and fulfils a similar function at the Department for Transport.  He is a Senior Associate with Verita LLP and has carried out a range of investigations and consultancies within the NHS in particular.  He has also led two recent reviews on behalf of the Home Secretary on immigration detention.  Between 2010 and 2012, Stephen was Chief Executive of the Office of the Health Professions Adjudicator, but is best known for his ten years as Prisons and Probation Ombudsman for England and Wales from 1999.  His role included the investigation of complaints and the investigation of all deaths in prisons and immigration removal centres. As Ombudsman he also conducted a range of investigations in a personal capacity; including the year-long Government inquiry into the riot and arson at Yarls Wood immigration centre, an investigation into the death of the serial killer Harold Shipman and inquiries into a range of disciplinary matters.  Stephen also served as one of the first two independent members of the Parole Board's review committee that considers the cases of released prisoners who have committed serious further offences.

Gillian Fleming

Gillian Fleming
Lay Representative 

Gillian Fleming was the lead Ombudsman for property at Ombudsman Services, resolving complaints from consumers about residential managing agents, chartered surveying firms, surveyors, estate agents, letting agent and other property professionals. Gillian began her career in Citizens Advice and has extensive experience of deciding complaints about professional services including building control and planning, local government and in the health sector. She has been involved in service delivery at Board level as a non executive director of a Foundation Trust Hospital and as a member of the Executive Team at Ombudsman Services. Currently Gillian is a Board member at the Office of the Independent Adjudicator which resolves complaints from students in higher education.  She chairs healthcare regulatory panels and works independently in dispute resolution and complaint handling. She is an accredited mediator and an associate member of the Chartered Institute of Arbitrators.

Clive Wood

Clive Wood
Lay Representative

A retired senior police officer who spent a number of years seconded it to the United Kingdom Border Agencies Crime Directorate, Clive has experience of over 200 investigations into allegations of police misconduct from his time as an investigating officer in the Professional Standards Department. As vice-chair of the Corporation of South Leicestershire College he gained experience in chairing independent appeals Tribunals. He currently chairs discipline tribunals for IOSH as well as being deputy chair of the East Leicestershire and Rutland Clinical Commissioning Group and working with young offenders seeking to reduce reoffending. He enjoys taking cruise holidays and walking his dog.