Independent Redress Schemes

It is a legal requirement that estate agents and letting agents belong to a government approved independent redress scheme. An independent redress scheme is an impartial service for resolving disputes between consumers and agents.

All Principals, Partners and Directors looking to become one of our members must provide evidence of the independent redress scheme they belong to. That goes for auctioneers and valuers too, only inventory providers looking to join ARLA Inventories are exempt. The government approved redress schemes are:

TPO

The Property Ombudsman
(TPO)

More info

You must join TPO as a member, registration is not sufficient

PRS

Property Redress Scheme
(PRS)

More info

Not accepted for NAVA Propertymark membership

OS:P

Ombudsman Services: Property (OS:P)

More info

The OS:P has announced that it will withdraw from complaints handling in the property sector. More info...