Company Advantage benefits

Company Advantage is available as three different packages, designed to allow members to control the level of benefits you receive. Advantage is a bolt on to your individual membership, designed to deliver all the necessary services that all property agencies need day-to-day, tackling the challenges your businesses face, saving you time, saving you money, generating new income for your business and protecting your agency.

Choose from three specialist packages to suit your business

Compare Company Advantage packages

Protecting your business
Professional indemnity insurance, including fidelity cover	✓	✓	✓
AML checks (plus discounted additional checks)	x100	x200	x350
Compliance Café	–	✓	✓
Streamlined regulatory framework (no Accountant's Report*)	✓	✓	✓
Cyber security	✓	+3 Mobile devices	+6 Mobile devices
Primary Authority Assured Advice	✓	✓	✓
Advantages for your company
Propertymark Connect lead generation	✓	✓	✓
Sales and Lettings helpline (Monday to Friday)	Normal hours 10:00 – 16:00	Extended hours 9:30 – 16:00	Priority Service 9:30 – 16:30
Access to Propertymark One	✓	✓	★ VIP
Terms of Business	–	Editable template	Bespoke solution
Tenancy agreements	✓	✓	✓
HR Support	–	–	✓
Tax and VAT Helpline	–	✓	✓
PR Crisis Helpline	–	✓	✓
Training credits	–	–	✓
Promoting your company
Logo, certificate and window sticker	✓	✓	✓
Welcome pack	✓	✓	✓
Phil Spencer toolkit	✓	✓	✓
Discounts for your company
Industry Supplier preferential rates	✓	✓	✓
TPO discount	✓	✓	✓
TDS discount	✓	✓	✓

* Not available to businesses with more than £1m total client money less insured tenancy deposits, more than 20 branches or operating as a Client Account Service Provider (CASP).

Quick links to your benefits

Professional indemnity insurance with fidelity cover

Included in all packages

Key benefits:

Protects your business against claims by a third party as a result of an error, omission or negligent advice
£1m indemnity cover limit
Fidelity (£250,000 aggregate sub-limit)
Unlimited claims per annum
Built into your Company Advantage package

For the first time ever, Propertymark will deliver an exclusive Professional Indemnity policy for all businesses that join Company Advantage. Our comprehensive policy has a £1m indemnity cover limit, covers you for an unlimited number of claims per annum and includes fidelity cover.

Professional Indemnity Insurance is designed to offer financial protection against claims made by clients or third parties for losses incurred due to alleged negligent acts, errors, or omissions in the services they provide.

This insurance can be crucial for letting and estate agents because it can cover legal costs and compensation that may be awarded if a client claims that the agent's professional advice or services caused them financial loss.

A greater level of protection

Fidelity cover

Additional coverage

Fidelity cover

£250,000 aggregate sub-limit

This cover protects against financial losses caused by fraudulent or dishonest acts committed by employees. It is designed to safeguard a business from theft, embezzlement or other fraudulent activities carried out by its employees up to £250,000 per year.

In the context of professional indemnity insurance, fidelity cover is especially important for businesses that handle sensitive client information or manage significant financial transactions. It helps mitigate the risk of internal fraud and maintain client trust, ensuring the business can recover financially and continue operations without severe disruption.

Additional coverage

Your policy provides coverage for civil liability claims, breaches of professional duty and associated court attendance costs.

It also includes protection for reputation management, libel and slander, unintentional breaches of confidentiality, unintentional infringement of intellectual property rights, loss or damage to documents, financial implications of redress scheme resolutions, breaches of statutory obligations, and data protection. Additionally, a simple process is in place for obtaining any necessary top-up coverage.

Anti-money laundering checks

	Essential: 100 checks
	Premium: 200 checks
	Elite: 350 checks

Key benefits:

Use your credits against any check type through our automated platform
Generate revenue by selling checks automated through the platform
Purchase additional checks at a heavily discounted rate

Company Advantage delivers anti-money laundering (AML) checks within your package, ensuring you are fully compliant while keeping transactions moving efficiently. These checks provide instant verification, allowing you to onboard clients quickly and reduce delays in property transactions.

Seamless AML compliance included with Company Advantage

The checks, delivered as standard within your package, cover Politically Exposed Persons (PEPs) and sanctions screening with global coverage, to ensure you identify high-risk individuals. Adverse media alerts highlight potential financial or compliance risks before progressing a sale, while address and mortality verification prevents identity fraud and fraudulent transactions.

Generate revenue while staying compliant

These fully licensed checks allow you to set your own recharge fee, helping you offset costs while ensuring compliance. With instant results estate agents can verify buyers and sellers faster, keeping property sales on track.

Flexible and hassle-free use
Your credits can be used for AML checks or applied to other verification types, offering complete flexibility in client due diligence. Essential Members receive 100 checks per year, Premium Members 200 checks per year, and Elite Members 350 checks per year.

Works alongside your existing AML processes
There’s no need to change providers—these checks can be used in combination with your current AML processes, ensuring a smooth, efficient approach to compliance without disrupting your workflow.

Terms of Business

	Premium: Templates included
	Elite: bespoke for your business

Key benefits:

Multiple templates to choose from
Apply your own branding
Save time and money
Bespoke Terms of Business for Elite members

Through Company Advantage, you get instant access to a suite of professionally drafted, fully compliant, ready-to-use Terms of Business templates, covering both sales and lettings. Whether it’s sole agency, joint agency, sole selling rights, or agreements for tenant find, rent collection, or fully managed lets, everything you need is available at your fingertips.

All documents are fully brandable, giving your business legally sound contracts, Terms and Conditions, Heads of Terms, Landlord Contracts and much more, without the hassle of drafting them from scratch.

Expert legal documents—without the cost

Too many agencies are operating under outdated or poorly written terms, leaving them exposed to legal disputes and financial loss. Do you know if your contracts reference superseded laws or fail to reflect recent legislative changes, creating compliance risks that could cost your business?

Created by specialist lawyers, our comprehensive, up-to-date templates meet the needs of most agents, saving you time, money, and unnecessary legal complications. If you need more tailored support, expert guidance is available, ensuring you stay compliant while protecting your agency.

Proactive cyber security support for your agency

	Essential: Included
	Premium: + mobile security x3
	Elite: + mobile security x6

Key benefits:

Secure your mobile devices at no extra cost
Email health check
Guide clients through secure transactions with confidence
Transform security awareness into a competitive advantage

Cyber threats are one of the biggest risks facing property agencies today. Criminal gangs target businesses daily, impersonating staff, stealing sensitive data, and diverting client funds—often through vulnerabilities in mobile access. Estate agents, letting agents, and auctioneers are prime targets due to the high-value transactions they handle, with smaller businesses particularly at risk.

These attackers don't just want your data—they're after your client relationships, financial transfers, and ultimately, your reputation. Smaller agencies often face the greatest danger, lacking the robust security infrastructure of larger competitors.

The invisible threat targeting your agency

The cybersecurity landscape shifts daily, with attackers constantly refining their tactics. Every Company Advantage member receives comprehensive email health assessments that identify hidden vulnerabilities before attackers can exploit them. Plus, your team will receive weekly actionable security protocols—practical, implementation-ready measures that continuously strengthen your digital perimeter.

Mobile protection wherever business takes you

For Premium and Elite members

With property professionals conducting business on the go, your mobile devices represent both opportunity and vulnerability. Robust mobile security across multiple devices, ensures your business remains protected whether you're in the office, at a property showing, or working remotely.

Stay informed and one step ahead
Every level of Company Advantage includes an email health check to identify hidden risks such as phishing, spoofing, and email fraud. Cyber threats are constantly evolving, which is why regular cyber education is a priority. Through regular intelligence briefings, you'll gain insider knowledge on emerging threats, allowing you to protect your business and guide clients through secure transactions with confidence.

Connect, powered by Propertymark

Designed to connect agents and progress transactions, this brand-new platform facilitates inter-member leads from a national and international network, driving additional income streams into your business. Connect is easy enough that your whole team will use it, draws real time market insight from a range of sources and has baked-in flexibility for you to control your coverage and performance.

Learn more

Compliance Café

	Essential: Compliance Guidance
	Premium: + Compliance Café and Housing Horizons
	Elite: + Compliance Café and Housing Horizons

Key benefits:

No Accountant’s Report
Easier to stay compliant
Compliance guidance

At Propertymark, our Compliance team works closely with members every day, providing expert advice, guidance on trading standards, and sharing best practices from across the sector. We understand the complexities of regulatory requirements and are here to help you navigate them with confidence.

Supportive compliance guidance tailored to your agency

Our enhanced compliance structure includes periodic inspections, giving you the opportunity to ask questions and resolve any concerns before they become an issue. These proactive check-ins provide greater reassurance and protection, making compliance a smooth and straightforward process.

To further enhance our support, we’ve expanded our Compliance function and our experts will review your annual return and offer tailored insights. This streamlined process removes the need for an Accountant’s Report, saving agencies thousands of pounds each year!

Expert knowledge at your fingertips

Practical insights

Housing Horizon

Practical insights

To keep you informed, we’re including regular updates from Compliance Café. We catch our Compliance specialists between member visits and ask them to share valuable insights through our regular update series.

These concise, focused discussions highlight emerging regulatory concerns, address frequently overlooked compliance requirements, and offer practical implementation strategies—all designed to simplify your compliance journey. Stay ahead of industry standards with expert guidance delivered in an accessible format, giving you the knowledge you need exactly when you need it.

Housing Horizon

For Premium and Elite members

In addition to our new compliance process, which is designed to save you both time and money, selecting the Premium or Elite Company Advantage package will provide you with a range of valuable resources. One key benefit is the monthly 'Housing Horizon' bulletin, which delivers up-to-date information on recent and forthcoming legislation, licensing schemes, and industry developments. This valuable resource allows you to stay ahead of regulatory changes, better support your clients, and maintain a competitive advantage in the market.

Streamlined regulatory framework *

Members who join Company Advantage will now operate under our new, simplified regulatory framework. This means no more annual accountant’s report at renewal—saving your business thousands of pounds each year. Instead, you’ll just need to submit an annual renewal along with copies of a few key documents.

Our friendly, expert audit team will carry out site or desk-based audits and provide tailored guidance to help you stay fully compliant—avoiding costly fines and ensuring peace of mind.

* Not available to businesses with more than £1m total client money less insured tenancy deposits, more than 20 branches or operating as a Client Account Service Provider (CASP).

More info

As Company Advantage expands, so will your benefits

Business Hub

	Essential: Included
	Premium: + 24/7 legal advice; tax & VAT
	Elite: + Enhanced Employment Service

Key benefits:

1500+ factsheets and templates
Residential ASTs and Commercial property leases
Book a call features
Employment service

Specialist Helplines, templates and a suite of quality business resources

Gain access to an online business hub featuring over 1,500 editable contracts, policies, forms, and letter templates covering all aspects of business operations. Designed to help you manage the day-to-day running of your business. Additionally, up-to-date guidance is available to keep you aligned with the latest legal requirements and the issues that are important to your customers.

24/7 Business and Legal Helpline for Premium and Elite members

Get round-the-clock support from a dedicated team of experienced lawyers, ready to assist with all your common business and legal concerns. Whether it’s GDPR compliance, contractual queries, or employment issues, you’ll have expert advice at your fingertips whenever you need it.

You'll find even more in the Business Hub

Tax and VAT Helpline

PR Crisis Helpline

HR support

Tax and VAT Helpline

For Premium and Elite members

Navigating tax and VAT can be tricky—our qualified tax advisers are here to guide you through any UK tax or VAT-related questions, ensuring you stay on top of your finances and compliant with the latest regulations.

PR Crisis Helpline

For Premium and Elite members

In the fast-paced world of property, managing negative press can be a challenge. Our PR crisis experts are ready to help you tackle any media attention, providing tailored advice and personal support to protect your reputation and minimise damage.

HR support

For Elite Members

For Elite members, enjoy an annual HR health check, including a thorough review of your contracts and terms & conditions. This valuable support ensures your business stays legally compliant and ready for any workforce challenges that come your way.

The Property Ombudsman (TPO) discount

12.5% discount Included with all packages

Key benefits:

Guidance and detailed case resolutions
Trusted by the Industry
Transparency and accountability to underpin consumer confidence
Government-Approved

Unlock exclusive 12.5% saving on redress with The Property Ombudsman (TPO)

Choosing the right property redress scheme is crucial for your business, and TPO stands out as the gold standard in independent dispute resolution. As a Propertymark Company Advantage member, you have exclusive access to discounted TPO membership rates—making it easier and more affordable to uphold the highest professional standards.

Why choose TPO over other redress schemes?

Handling tenant disputes—whether over deposit deductions, repairs, or rent arrears—is enormously time-consuming. TPO provides detailed case resolutions and best practice examples that agents can use to pre-empt issues before they turn into formal complaints. By understanding how similar disputes have been resolved in the past, agents can make better-informed decisions, preventing conflicts with tenants and landlords.

Strengthens trust and professionalism

For letting agents, disputes with tenants and landlords are an inevitable part of the job. TPO’s case resolutions help agents work more efficiently, build trust, and stay compliant, reassuring both landlords and tenants that their concerns will be handled impartially. This structured approach helps letting agents quickly determine the right course of action, reducing time spent mediating conflicts and allowing them to focus on core business activities.

When disputes escalate beyond an agent’s control, TPO acts as an independent mediator. Fair and transparent case resolutions aren’t just about resolving disputes—they provide letting agents with practical guidance, legal clarity, and a framework for best practices. This leads to fewer conflicts, stronger client relationships, and a more professional, efficient business.

TDS discount

33% discount Included with all packages

Key benefits:

Exclusive Propertymark Member Discounts
Fast and Fair Dispute Resolution
Compliance and Legal Protection
Streamlined, User-Friendly Process
Trusted Industry Expertise

Impartial, cost-effective deposit scheme and impartial dispute resolution

Protecting tenant deposits isn’t just a legal requirement—it’s a key part of maintaining trust and professionalism in your lettings business. The Tenancy Deposit Scheme (TDS) Insured offers letting agents a cost-effective, reliable, and industry-backed solution, ensuring compliance while delivering real financial savings.

Speedy and easy dispute resolution

As a Propertymark member, you benefit from an exclusive 33% discount on every insured deposit, helping to reduce operational costs without compromising service quality.

But the savings don’t stop there—TDS also rewards letting agents who actively engage in the dispute resolution process with further discounts through the TDS dispute discount scheme. This means that by efficiently managing deposits and minimising disputes, you can unlock even greater cost reductions over time.

Save time with a structured dispute resolution process

Unlike other schemes, TDS is backed by industry expertise and offers fast, impartial dispute resolution, ensuring fair outcomes for landlords and tenants while reducing the administrative burden on agents. With clear guidance, expert support, and a seamless online platform, TDS makes deposit protection simple, efficient, and financially beneficial.

By choosing TDS Insured, letting agents can enjoy exclusive Propertymark discounts, industry-leading support, and a proactive approach to dispute resolution that rewards professionalism. Make the smart choice—protect deposits, save money, and enhance your agency’s reputation with TDS Insured.

Join TDS today

Primary Authority Assured Advice

Included in all packages

Key benefits:

Assured Advice for compliance confidence
Strengthened consumer trust
Nationwide consistency in regulation
Protection against regulatory challenges
Time and cost savings
Support for growing agencies

Expert Trading Standards guidance through Primary Authority partnership

Propertymark and The Property Ombudsman (TPO) have established a Primary Authority partnership with Warwickshire County Council Trading Standards to benefit our member firms through the provision of 'Assured Advice' on a range of matters.

What is the Primary Authority scheme?

The Primary Authority scheme forms a legal partnership with the local authority, which then provides a library of official Assured Advice on Trading Standards regulations. This ensures a consistent approach to enforcement nationwide, ensuring clarity and protecting businesses from conflicting interpretations of the law.

Estate agents receive legally backed, Assured Advice on Trading Standards regulations, meaning their business practices align with current legislation, reducing uncertainty and the risk of misinterpretation.

Propertymark One

Networking with like-minded professionals and discovering new opportunities to inspire your growth is essential for both professional and business success. That’s why we’re offering you exclusive access to the UK’s largest and most influential property conference—an invaluable opportunity to connect, learn, and take your business to new heights. Company Advantage Elite members will also enjoy VIP access, including a complimentary ticket with fast-track check-in.

More info

Training Credits for Elite members

To further support your professional growth and development, we are thrilled to offer our Elite members exclusive training credits, which can be redeemed for access to one of our exceptional, industry-leading training courses. These high-quality courses are designed to provide you with invaluable insights and skills, ensuring you stay ahead in the ever-evolving property sector.

More info

Industry Supplier Preferential Rates

We are delighted to have established partnerships with numerous industry suppliers, all of whom are experts in their respective fields. These partnerships include both longstanding relationships and newly established ones. We work closely with each of our partners, and they offer fantastic discounts and exclusive offers to those within our Company Advantage packages.

More info

Sales and Lettings Helpline

	Essential: Normal hours (10:00 – 16:00)
	Premium: Extended hours (9:30 – 16:00)
	Elite: Priority service (9:30 – 16:30)

Key benefits:

Specialist advice and support
Priority hours access available
Additional seats at Premium and Elite
FAQs available 24/7

Our dedicated Sales and Lettings Helpline team is committed to offering comprehensive support to members across England, Wales, Northern Ireland and Scotland. We provide expert advice and guidance on a wide range of issues, helping our members navigate the complexities of renting, leasing, and property management.

Whether you need assistance with tenancy agreements, compliance requirements, or resolving disputes, our team is here to offer clear and practical solutions tailored to your needs.

As part of our Company Advantage Essentials package, Principal, Partner or Director members can ring our Sales and Lettings Helpline, Monday to Friday between 10.00am and 4.00pm with questions on either sales or lettings, regardless of which individual membership they hold. This service offers high quality, specialist assistance for everyday sales and lettings concerns.

Additionally, Company Advantage members can access a comprehensive and regularly updated bank of frequently asked questions (FAQs), available 24/7. This extensive resource covers a broad range of topics, ensuring quick and easy access to the information you need, whenever you need it. Whether you're looking for guidance on processes, regulations or best practice, our FAQs deliver clear, concise answers to help you resolve queries efficiently and stay informed.

Each of our packages is designed to give you the support you need, with flexible access options to suit your requirements. Regardless of which package you choose, you can rest assured that our team is here to provide expert advice and guidance, helping you make informed decisions and ensuring your lettings experience is as smooth as possible. Details of the helpline number for your UK nation and package are available in your Company Advantage portal.

Extend your access

Additional access for named contacts

Elite exclusivity

Additional access for named contacts

For those who want more flexibility, our Premium package offers extended access from 9:30am to 4:00pm for the Principal, Partner or Director member plus two named contacts for issues relating to either sales or lettings as well as email support. This provides a longer window for one-to-one guidance from our experts.

Elite exclusivity

The Elite package takes this further still, offering priority service with extended access from 9:30am to 4:30pm for the Principal, Partner or Director member plus two named contacts for issues relating to sales or lettings, as well as email support. This package is perfect for members who need additional time or have more complex issues that require in-depth discussion.

Company Advantage is coming soon

Speak to our team to find out more

Propertymark Learners Group

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