Audience
Estate agents, letting agents and commercial agents
Applies to
Level 3: England, Wales and Northern Ireland
SCQF Level 6: ScotlandDuration
12 month enrolment
Study mode
Distance learning
Overview
This programme has various pathways that you can chose from based on the country you're practising in and your chosen specialism. Each pathway has four units to complete and at the end you will receive be certificated by the regulated awarding organisation Propertymark Qualifications.
Once you have achieved one pathway, for example lettings, you can enrol for the sales pathway without having to repeat any of the shared units common to both pathways.
Available Pathways
Lettings
- Level 3 Certificate in Property Agency (Lettings) – England
- Level 3 Certificate in Property Agency (Lettings) – Wales
- Level 3 Certificate in Property Agency (Lettings) – Northern Ireland
- SCQF Level 6 Certificate in Property Agency (Lettings) – Scotland
Sales
- Level 3 Certificate in Property Agency (Sales) – England
- Level 3 Certificate in Property Agency (Sales) – Wales
- Level 3 Certificate in Property Agency (Sales) – Northern Ireland
- SCQF Level 6 Certificate in Property Agency (Sales) – Scotland
Commercial
- Level 3 Certificate in Property Agency (Commercial) – England and Wales
What's covered?
Your learning will be broken down into four units. The first two mandatory units will give you the fundamental knowledge required to understand the role and practice of a property professional.
The third unit covers general law and practice for the nation that you work in, whilst the fourth unit delves deeper into your chosen specialism whether that is sales, lettings or commercial.
I enjoyed taking the Level 3 qualification as gaining the valuable knowledge has given me an edge over the competition.

Unit 1: The Role of the Property Professional
Unit code: CiPA01 | All pathways
This unit considers the role of the property professional and starts by considering the ethical issues faced by property professionals and the Code(s) of Practice they may be obliged to abide by.
It looks at a range of key legislation applicable to property agents and working effectively with IT within a property agency. Finally, elements of customer service including communication skills and how to handle customer complaints are considered.
This is a common unit for all nations and disciplines
Learning outcomes:
- Understand professionalism in the role of a property agent
- Understand key legislation applicable to all property agents
- Understand how to work effectively with Information Technology (IT) within a property agency
- Understand how to work effectively and professionally with clients and customers as a property agent
Unit 2: The Practice of a Property Professional
Unit code: CiPA02 | All pathways
This unit is about working in a property agency. It starts by considering a range of health, safety and security issues before switching to property types, basic building construction and building defects.
The unit covers the services found in properties and the problems that affect those services. Environmental issues, sustainable features and local environmental factors are included. The unit concludes with selling techniques, marketing of individual properties, and agents themselves.
This is a common unit for all nations and disciplines
Learning outcomes:
- Understand health, safety and security in property agency
- Understand basic property types and basic construction methods
- Understand the provision of services and environmental considerations relating to properties
- Understand the basic techniques for selling the services of a property agent
- Understand marketing methods in property agency
Unit 3: General Law and Practice for Property Agents
Unit code: CiPA03 | England and Wales
Unit code: CiPA04 | Northern Ireland
Unit code: CiPA05 | Scotland
This unit provides an introduction to the general legal concepts relevant to the sale, letting and management of residential and commercial property and takes into account some of the specific issues that can arise.
There are three different versions of this unit that cover the geographical areas England and Wales, Scotland or Northern Ireland. They are common units across any nation pathways.
The unit you will study is determined by the nation you choose when registering.
Learning outcomes:
- Understand the fundamental principles of the law of agency
- Understand the fundamental principles of contract law
- Understand the fundamental principles of land law
- Understand the fundamental principles of town and country planning law
- Understand the fundamental principles relating to the law of tort (England, Wales, Northern Ireland) or delict (Scotland)
- Understand relevant principles of discrimination law
- Understand the different methods available for handling complaints and dispute resolution
Specialist unit
Complete your programme by choosing between the sales, lettings, or commercial to ensure you're equipped with the skills needed to excel in your chosen specialism within the dynamic property sector.
Unit 4: Residential Lettings, Property Management and Practice
Unit code: CiPA06 | England
Unit code: CiPA07 | Wales
Unit code: CiPA08 | Northern Ireland
Unit code: CiPA09 | Scotland
This unit covers legal knowledge and practices which can be implemented to the benefit of residential letting agents and their clients.
The unit you will study is determined by the nation you choose when registering
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This specialist pathway is suitable for membership of ARLA Propertymark.
Learning outcomes
- Understand the main services offered by letting agents.
- Understand the market appraisal process.
- Understand the preparation required before marketing a rental property.
- Understand inventories and schedule of condition reports, check-in and check-out procedures and tenancy deposits.
- Understand the legal requirements to ensure safety, energy efficiency and fitness for human habitation in residential property offered for letting.
- Understand the legislation relating to Houses in Multiple Occupation (HMOs).
- Understand the processes for dealing with applications and offers, and the referencing of applicants and guarantors.
- Understand the process of preparing and providing tenancy documentation (England, Scotland & Northern Ireland) or occupation contract documentation (Wales).
- Understand the management of rents payable in respect of residential tenancies (England, Scotland & Northern Ireland) or occupation contracts (Wales).
- Understand the procedures to be followed when tenancy agreements are amended, extended or renewed.
- Understand the principles of tenant protection and how tenancies (England, Scotland & Northern Ireland) or Occupation Contracts (Wales) can be ended .
- Understand repairing responsibilities and how repairs and maintenance should be managed.
Unit 4: Sale of Residential Property
Unit code: CiPA10
This unit investigates the practices of a sales agent which demonstrates a practical knowledge in which the legal and best practice principles can be identified as being implemented to the benefit of the agent and their client.
This unit is for learners across all nations
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This specialist pathway is suitable for membership of NAEA Propertymark.
Learning Outcomes
- Understand how specific legislation influences the estate agency business
- Understand the duties and responsibilities of a sales agent
- Understand the market appraisal process
- Understand the principles that influence the preparation of property particulars for marketing purposes
- Understand the duties of a sales agent in the context of marketing and negotiating a sale
- Understand the requirements of different types of seller
- Understand the main factors that influence the progression of a sale
Unit 4: Commercial Property Practice
Unit code: CiPA11
This unit provides the knowledge required to successfully practise as a commercial property agent. It develops an understanding of leases, licences and covenants. Then moves onto look at how a tenancy can be terminated and renewed, and considers rent arrears and repair and dilapidations. Knowledge is also developed on Heads of Terms, measurements, taxation, planning classes and licensing alongside other key legislation affecting commercial property.
This unit is only available in England and Wales
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This specialist pathway is suitable for membership of NAEA Commercial.
Learning Outcomes
- Understand how to apply the distinction between a lease and a licence in the context of commercial property
- Understand the distinction between express and implied covenants and their impact on the landlord–tenant relationship
- Understand covenants within the lease relating to alienation
- Understand how a tenancy can be terminated, both at common law and statute
- Understand statutory protection afforded by Landlord and Tenant Act 1954 and a landlord’s grounds for possession
- Understand the process for the renewal of a commercial lease
- Understand the meaning of rent and its impact on the landlord and tenant relationship
- Understand the process of conducting rent reviews on commercial property
- Understand the principles relating to repair and dilapidations
- Understand what is meant by Heads of Terms and what these contain
- Understand how to measure different types of commercial property
- Understand the market appraisal process
- Understand the range and impact of taxation within the commercial property sector
- Understand planning classes and licensing
- Understand other legislation affecting commercial property