Audience
Estate agents
Applies to
England and Wales
Duration
12 month enrolment
Study mode
Distance learning
Overview
This qualification is designed to give you the tools you need to practice effectively including common law, statutory obligations to clients, financial record keeping and sanctions for breaches. At a level equivalent to GCSE, the Award in Introduction to Sale of Residential Property provides foundations for professional growth for agents who want to maximise their future potential.
What will be covered?
This programme is made up of four units. For more information on each unit's learning outcomes open the panels below.
Unit 1: Health and Safety, Security and General Law
Unit code: COM1 | England, Wales and Northern Ireland
Unit code: SCOM1 | Scotland
Understand the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.
Learning outcomes:
- Understand health and safety at work legislation and its relevance in and out of the workplace
- Understand the issues around keeping safe when visiting property and maintaining a secure system when dealing with keys
- Understand the general legal concepts relating to the provision of property services
- Understand the common law duties of agents and agents’ authority
- Understand the basic elements of the law of contract
- Understand the basic elements of liability outside the law of contract
- Understand the basic concepts of land law
- Understand the basic concepts of discrimination
- Understand the requirements of the data protection legislation
- Understand the requirements of the legislation dealing with the handling of money
Unit 2: Customer Service within the Property Sector
Unit code: CSPS1
Covers customer relations in a business environment and the general principles of customer service in the property sector. Includes the importance of record keeping, particularly when dealing with complaints and dispute resolution.
Learning outcomes:
- Understand the range of property related services that can be offered and promoted
- Understand the principles of customer service and customer relations
- Understand the importance of administration procedures and record keeping
- Understand the complaints and disputes procedures
Unit 3: Regulations Relating to Sale of Residential Property
Unit code: RSRP
Navigate the regulations imposed on the sale of residential property, as well as the common law and statutory obligations to clients, applicants and buyers. It also covers the obligations regarding the sale and development of land, financial record keeping and sanctions for the breachs.
Learning outcomes:
- Understand the responsibility that is owed to clients, applicants, and buyers
- Understand the importance of Codes of Practice and statutes in regulating estate agents
- Understand the types of agency available
- Know the oversight of the work of sales agents operated by ombudsman services and redress schemes
Unit 4: Practice Relating to Sale of Residential Property
Unit code: PSRP
This unit is about understanding the importance of the role an agent plays in the sales process, from taking instructions to releasing the keys on completion. It also looks at the principles of marketing and the types of agency arrangements.
Learning outcomes:
- Understand the factors that affect the value of property and the different types and styles of property
- Understand the various ways in which property can be sold and the basic principles of marketing and advertising
- Understand the requirements for conducting viewings and taking offers
- Understand the process of property transactions, from receipt of the offer through to completion
This qualification is suitable for membership of NAEA Propertymark at Associate grade.
