Level 2 (SCQF Level 5) Award in Introduction to Residential Property Management Practice

This qualification is for letting agents

Comprising four units, studying for this qualification provides an understanding of relevant statute and common law, principles of customer service, the agent/landlord relationship and occupation rights, maintenance & repair obligations, dispute resolution and renewing/ending tenancy agreements.

PLEASE NOTE: We are no longer accepting new registrations for the SCQF Level 5 for Scotland. If you're currently registered for this qualification, please be aware that the final examinations will take place on 31 March 2026.

This is a Level 2 qualification in England and Wales.

Registration fee: £50 | Exam fees: £62.50 per exam
Cost: £300 (registration, four exams and certification)
Learning materials are not included in the total qualification cost. Visit our learning resources page for more info.

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What will be covered?

Unit 1: Health and Safety, Security and General Law

Understand the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.

Unit code:
COM1 — Level 2/3 (England, Wales and Northern Ireland)
SCOM1 — Level 5/6 (Scotland)

Learning outcomes

Understand health and safety at work legislation and its relevance in and out of the workplace
Understand the issues around keeping safe when visiting property and maintaining a secure system when dealing with keys
Understand the general legal concepts relating to the provision of property services
Understand the common law duties of agents and agents’ authority
Understand the basic elements of the law of contract
Understand the basic elements of liability outside the law of contract
Understand the basic concepts of land law
Understand the basic concepts of discrimination
Understand the requirements of the data protection legislation
Understand the requirements of the legislation dealing with the handling of money

Unit 2: Customer Service within the Property Sector

Understand the importance of customer relations in a business environment and the general principles of customer service, in the context of work done in the property sector. You will look at the importance of record keeping, particularly when dealing with complaints and dispute resolution.

Unit code: CSPS1

Learning outcomes

Understand the range of property related services that can be offered and promoted.
Understand the principles of customer service and customer relations
Understand the importance of administration procedures and record keeping
Understand the complaints and disputes procedures

Unit 3: Introduction to Residential Property Letting Practice

Learn about the type of occupation rights offered to occupiers/tenants and factors that affect the rents that can be charged. This unit covers the relationship between agent and landlord, occupier and/or tenant; the statutory checks that must be made relating to a property and the protection that must be offered.

Unit code:
IRPLP — Level 2 (England / Wales)
SIRPLP — Level 5 (Scotland)

Learning outcomes

Understand the different types of residential occupation
Understand the fundamental legislative provisions and Codes of Practice that affect the lettings market
Understand the relationships between the agent and the landlord(s)
Understand the relationship between the agent and occupier(s)

Unit 4: Introduction to Residential Property Management Practice

This unit covers the obligations an agent takes on when undertaking the management of a property; including maintenance & repair obligations, processes/procedures to fulfil said obligations, the renewal and ending of an occupancy/tenancy agreement and methods of dispute resolution.

Unit code:
IRPMP — Level 2 (England / Wales)
SIRPMP — Level 5 (Scotland)

Learning outcomes

Understand the ongoing obligations of the parties concerning condition and safety of property
Understand the ongoing obligations to the parties concerning management of properties
Understand the ways in which occupancy/tenancy agreements could be continued or ended
Understand how to deal with deposit returns and disputes

Common units
Our common units make it easier for you to achieve associated qualifications in the future by carrying over previously achieved unit results. Learn more...

How long will it take?

We estimate it takes up to 12-18 months, or approximately 90 hours of study, to complete . From your registration date you will have 3 years to complete your qualification. If you fail to pass in this timescale you'll need to re-register.

How will I be assessed?

Each unit is assessed by a 30 minute multiple-choice examination. A mark of at least 70% is required to pass Unit 1 and a mark of at least 73% is required to pass the other units.

What will I get?

You will receive a nationally recognised qualification at a level broadly equivalent to GCSE in England and Wales or at Intermediate level in Scotland.

This qualification is suitable for membership of ARLA Propertymark at Associate grade. Learn more about becoming a member.

How to achieve your qualification

Qualification specification

While studying, you should always keep the qualification specification to hand. All exam questions are based on the unit's listed learning outcomes and assessment criteria, which will provide guidance to ensure you gain relevant, current, and valid knowledge during your studies.

Once you register for a qualification, you can download a copy of the qualification specification from your learner portal.

Examinations

Our online remote invigilation platform allows you to take your exams wherever you are in the UK. You just need a stable internet connection and to meet the exam conditions. Learn more...

How much do they cost?

Each exam covers one unit and costs £62.50 which is payable upon booking. Re-sits will be charged at the same rates and these prices apply to all candidates.

For more information about our fees, download the qualification and examination fee list.

Sample questions and interactive demo

INTERACTIVE DEMO
Our interactive demo sample test will help you understand how our platform works before you sit your examinations. This test will also provide examples of the type and level of difficulty of questions you are likely to be faced with during your actual examinations. This demo has questions from Unit 1: Health and Safety, Security and General Law (COM1/SCOM1)

Try the test

Please note: After you click the link above, a screen with a keycode will appear. As this is a sample test, you can press OK to continue or enter any eight characters to proceed with the sample test.

SAMPLE QUESTION DOCUMENTS
These documents help show the type and level of difficulty of questions, similar to those that you will be asked during your examinations:

Membership

Become a Propertymark member

Unlock a variety of resources and discounts by becoming a Propertymark member to support your studies. Explore the available options for more information.

Join Propertymark

Methods of study

Learning packages

Choose how you learn with a variety of online, interactive, and printed resources from experts. Additional learning packages for Propertymark Qualifications are available at a cost, with discounts for Propertymark members.

Qualification Learning Packages

Methods of study

Training courses

Our courses cater to everyone, offering specific options to support your studies and other choices for professional development if you're simply looking to enhance your skills.

Propertymark training

Level 2 award in introduction to residential property management practice

This qualification is for letting agents

What will be covered?

Unit code: COM1 — Level 2/3 (England, Wales and Northern Ireland) SCOM1 — Level 5/6 (Scotland)

Learning outcomes

Unit code: CSPS1

Learning outcomes

Unit code: IRPLP — Level 2 (England / Wales) SIRPLP — Level 5 (Scotland)

Learning outcomes

Unit code: IRPMP — Level 2 (England / Wales) SIRPMP — Level 5 (Scotland)

Learning outcomes

How long will it take?

How will I be assessed?

What will I get?

How to achieve your qualification

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2

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Qualification specification

Examinations

Become a Propertymark member

Learning packages

Training courses

Unit code:
COM1 — Level 2/3 (England, Wales and Northern Ireland)
SCOM1 — Level 5/6 (Scotland)

Unit code:
IRPLP — Level 2 (England / Wales)
SIRPLP — Level 5 (Scotland)

Unit code:
IRPMP — Level 2 (England / Wales)
SIRPMP — Level 5 (Scotland)