Consumer Protection Regulations

It's essential for agents to be aware of the regulations which directly govern relationships with consumers.

Consumer protection legislation has become increasingly complex and broad. This course looks at the law from both a sales and lettings perspective, advising on the correct procedures to apply, what is permissible and the consequences of a breach.

Topics

National Trading Standards Estate and Letting Agency Team (NTSELAT)
The Consumer Protection from Unfair Trading Regulations 2008
How to avoid misleading consumers, step by step through the sales and letting process
Business protection from misleading marketing regulations
Unfair actions
Referral fees
Practical scenarios
Current issues
Ask the trainer, what do you need help with?

Virtual classroom vs face-to-face

Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

No course dates are currently available, please check back soon or call 01926 417 787 to speak to the courses team.

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Meet Your Trainer

Alison is an Investigator with National Trading Standards Estate and Letting Agency Team (NTSELAT) leading on intelligence and leasehold. She regularly speaks at industry events and has appeared on programmes such as The One Show, Defenders UK and Moneybox etc.

Alison is a Chartered Trading Standards Practitioner and is the Lead Officer for the Chartered Trading Standards Institute for Consumer Education and Trading Standards Wales on Consumer Intervention. She also sits on the executive committees for Consumer Empowerment Alliance and Consumer Codes Approval Panel.

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