eLearning: Providing great customer service

In this immersive course you will take on the role of a customer service representative that needs to improve their customer service rating.

Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.

What is eLearning?

Our eLearning courses provide an easier, more convenient way to access training and learn new skills. You will be sent a link to access the video session and have access to it for 12 months.

Some of our eLearning courses have a test element to help maximise your learning and can usually be completed in a hour. Don't forget that and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you are a member.