E-learning: providing great customer service

• Identifying who is a customer
• Communicating effectively with customers
• Identifying and managing customer needs and expectations
• The importance of great customer service
• How tone and body language affect customer service levels

Our eLearning courses provide an easier, more convenient way to access training and learn new skills. You will be sent a link to access the video session and  have access to it for 12 months. 

Some of our eLearning courses have a test element to help maximise your learning and can usually be completed in a hour. Don't forget that and any time spent studying will contribute towards your Continued Professional Development (CPD) requirement if you are a member.