Providing Great Customer Service
Your manager will give you advice on how to provide great customer service and the benefits of it. You will then face a scenario in which you can demonstrate that you are able to identify who is a customer, their needs and expectations. By the end of this course you will be able to recognise how to provide great customer service and communicate effectively with customers.
Related courses and information
Best practice in complaint handling
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
The art of listening
As property agents, we do a good deal of talking and like the sound of our voices. Listening is a skill we often miss out on. Aidan Reed is a practising estate agent and will show you how listening is vital to understanding your client's needs.