Sales Protocol Toolkit
Download the toolkit
Property Information Questionnaire (PIQ) for sales
Propertymark’s Property Information Questionnaire (PIQ) is a credible structure to underpin the work property agents do with their clients to gather information.
Memorandum of Sale Checklist
Stakeholders from across the sector formed the Transaction Reform Group to find ways of speeding up the buying and selling process. A Memorandum of Sale is sent to all parties as soon as a sale is agreed in principle.
Declaration of offer form
Have the buyer complete a written declaration of offer rather than accepting it verbally so that you have clarification of their financial position and circumstances of selling so that this can then be shared with all parties, excluding confidential information, making everything transparent.
Training courses
Navigating the Digital Markets Competition and Consumers Act
Stay compliant and build trust with this essential course for property agents.
Digital Markets, Competition and Consumers Act 2024: What you must know
This new legislation replaces the Consumer Protection Regulations and governs compliance in the sales and letting agency sector.
How to read the room
Estate Agents are now required to follow the advice and recommendations contained in the guidance by NTSELAT under 'Part B Material Information' published in November 2023. This guidance includes measurements, types of rooms and room sizes.
News articles
Largest flood defence programme to benefit homes and businesses
A record £7.9 billion has been committed over ten years to protect hundreds of thousands of homes, small businesses, and vital infrastructure from the growing threat of flooding. From high-performance flood barriers to nature-based solutions like wetland restoration, the programme will deliver long-term protection for communities and strengthen local economies, delivering on the UK Government’s Plan for Change.
Material Information guidance withdrawn as the Digital Markets, Competition and Consumers Act takes over
The property sector has seen a significant regulatory shift with the quiet withdrawal of the National Trading Standards Estate and Letting Agency Team (NTSELAT) Material Information Guidance. This change coincides with the enforcement of the Digital Markets, Competition and Consumers Act (DMCC Act) on 6 April 2025 which supersedes the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and has shifted power over consumer protections to the Competition and Markets Authority (CMA).
Data shows Japanese knotweed consistently mistaken
Harmless plants, including Bindweed and dogwood, are frequently mistaken as Japanese knotweed, leading to unnecessary alarm and potential complications during property transactions, and further education is needed to help with identification.
Warning for estate agents after High Court case of misleading details
The buyers of a £32.5 million mansion sued the seller after he failed to give honest information about the state of the property in pre-sale enquiries, particularly, a serious moth infestation. As a result, the court ordered the sale to be reversed, with the buyers receiving a refund of the purchase price plus £4m in damages, including compensation for ruined items.