All letting agents working in Wales need to be suitably trained and licensed, while the agencies themselves must have Client Money Protection (CMP), professional indemnity insurance, belong to an independent redress scheme and provide all of their landlord and property details. Find out more...
What you need to do
There are some key obligations and responsibilities that you must meet to become a licensed agent with Rent Smart Wales. Use the panels below to learn more about these.
Code of practice
Licensees must comply with the Code of Practice for Licensed Landlords and Agents.
Read the code of practiceRoutine visits
The licensee must ensure that the rental property(s) for which they have management responsibilities are visited at appropriate intervals.
Routine visits checklistInformation to tenants
The licensee must provide tenants with the information and documents listed below in accordance with the relevant legal requirements or at contract commencement:
- Contact details for the licensee
- Energy Performance Certificate for the dwelling
- Gas Safety Record for the dwelling (where there is gas in the property)
- Electrical Safety Certificate
- Security Deposit prescribed information
- The licensee's written complaints procedure
- A copy of the Tenant Guide published by Welsh Government entitled A Home in the Private Rented Sector: A Guide for Tenants in Wales
- Details of local waste collection services and collection dates and provide all waste receptacles appropriate to the property, used by the local Council to manage and collect waste and encourage recycling
- Any relevant user manuals for appliances supplied by the landlord at the rental property
Manage complaints
The licensee must manage any complaints from those involved in their business practices in a professional and coherent manner and have a written procedure in place appropriate to the licensee's business mode.
Template Complaints ProcedureLandlord and Managed Properties details
The licensee must provide up to date details of their landlords and all the rental properties in Wales for which the licensee has letting or management responsibility. This should be completed at least once a year from the date of this licence, and on request from Rent Smart Wales
Download templateTraining
The licensee and all connected persons are required to complete training which covers the Renting Homes (Wales) Act 2016 (as approved by Rent Smart Wales) within three months of a licence being issued, if not already completed.
Client Money Protection, Professional Indemnity and Redress
The licensee must have and maintain throughout the period of their licence client money protection, professional indemnity insurance and membership of an independent letting and management redress scheme.
