Fact sheet: Landlords’ Legal Responsibilities for Gas Safety (Wales)

The Ministry for Housing, Communities and Local Government (MHCLG) has responded to recommendations made by the Competition and Markets Authority (CMA) based on their year-long investigation of residential construction in England, Scotland, and Wales. Ministers agree that reform is essential to ensure the market delivers homes that the country needs and have committed to creating a long-term housing strategy with the buy-in of local authorities, developers, landowners and investors.

Despite a reputation for being draughty and inefficient, old houses were designed to work with their environment and can still do that well if properly repaired and maintained. To understand the performance of a particular building, and identify opportunities for improvement, owners and managers should consider all the factors that impact energy use and efficiency and remember that some retrofit measures may simple not be feasible.

Based on findings from a survey of over 700 letting agents, The Property Ombudsman (TPO) has published new guidance to help agents, landlords and tenants to deal with condensation, damp, and mould in their properties. Casework undertaken by the service in 2023 included over 1,000 enquiries, 200 investigations, and £36,000 in compensation awarded for cases involving damp and mould.

The culprit claimed she could not afford to carry out maintenance at the property, and ignored an Improvement Notice and further requests from the Health and Safety Executive (HSE). For several years, tenants at the property were forced to put up with a temperamental boiler that often left them without heating or hot water, as well as a condemned cooker. An HSE investigation found that the landlord was receiving full rent from the tenant at the time enforcement action was taken.