Fact Sheet: Town and Country Planning (Control of Advertisements) Regulations 1992

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

Reforms coming into force during 2026, following the Employment Rights Act 2025, will affect recruitment, staff management, and workplace policies across the UK, including in property agencies. With many firms employing a mix of negotiators, property managers, administrative staff, and apprentices, understanding the changes early will help agencies remain compliant and continue to operate effectively.

All visitor accommodation in Wales will need to be registered under new Welsh Government legislation, and agents should act now to support their landlords and avoid disruption when the new system goes live. Propertymark has engaged closely with the Welsh Government throughout the development of these proposals, focussing on ensuring that any new framework is proportionate, workable for agents and landlords, and recognises the wider housing pressures facing Wales.

HM Revenue and Customs (HMRC) has issued hundreds of thousands of pounds in new fines to property agents for failures to comply with anti-money laundering (AML) regulations, reinforcing the consequences of getting compliance wrong. The latest enforcement action covers the 2025–26 reporting period and includes 170 penalties issued to estate agency businesses, totalling more than £835,000. Letting agents are also within HMRC’s supervisory scope where transactions meet the required thresholds.