FAQs: Dispute Resolution

Propertymark has submitted a response to the House of Commons Public Bill Committee's call for evidence on the Bill, focusing on key areas that affect the property sector, particularly anti-social behaviour (ASB) and the protection of vulnerable tenants from exploitation such as cuckooing and county lines activity. Our key message is clear: no matter how strong the tools , they will only work if landlords and property agents are informed and engaged in the implementation.

The Ministry of Housing, Communities and Local Government (MCLHG) and the Welsh Government have proposed new regulations overhauling how insurance costs are charged to leaseholders in multi-occupancy buildings, to increase transparency and prevent leaseholders from being overcharged through commissions and hidden fees. While Propertymark supports efforts to ensure fairness for leaseholders, we have warned Ministers that these reforms alone will not bring down insurance premiums; a focus on building safety and insurer confidence is needed to achieve real change.

The Scottish Government is consulting on the process for a Mental Health Moratorium designed to give people with severe mental health conditions respite from debt recovery action, including rent arrears. Propertymark supports the proposals with recommendations to ensure the scheme works effectively in practice and recognises the rights of landlords.

The Independent Working Group on Anti-Social Behaviour (ASB) in Scotland has published its multi-sector review of ASB and recommended improved prevention, early intervention and victim support. Propertymark took part in the review, and we welcome many of the Group’s suggestions, however, we now call on the Scottish Government to complete a more targeted review of ASB in the housing sector.