FAQs: Dispute Resolution

The Ministry of Housing, Communities and Local Government (MCLHG) and the Welsh Government have proposed new regulations overhauling how insurance costs are charged to leaseholders in multi-occupancy buildings, to increase transparency and prevent leaseholders from being overcharged through commissions and hidden fees. While Propertymark supports efforts to ensure fairness for leaseholders, we have warned Ministers that these reforms alone will not bring down insurance premiums; a focus on building safety and insurer confidence is needed to achieve real change.

The Scottish Government is consulting on the process for a Mental Health Moratorium designed to give people with severe mental health conditions respite from debt recovery action, including rent arrears. Propertymark supports the proposals with recommendations to ensure the scheme works effectively in practice and recognises the rights of landlords.

The Independent Working Group on Anti-Social Behaviour (ASB) in Scotland has published its multi-sector review of ASB and recommended improved prevention, early intervention and victim support. Propertymark took part in the review, and we welcome many of the Group’s suggestions, however, we now call on the Scottish Government to complete a more targeted review of ASB in the housing sector.

The Welsh Government’s response to the Local Government and Housing Committee's report on the Private Rented Sector (PRS) demonstrates alignment with Propertymark on key areas, such as the importance of the sector, the need for better data, and support for landlords and tenants.