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Ombudsman raises concerns about rise in conditional selling
In its 2023 Annual Review, The Property Ombudsman (TPO) reported that it resolved 1,663 sales disputes last year, with the main concerns arising from instructions and fees, the under-offer period, and marketing and advertising. Issues of conditional selling and buyer reservation fees were highlighted as key concerns.
Propertymark enters a new era with launch of Propertymark Protection Company Membership
This decade has presented a near total transformation of the property sector with reduced confidence and supply, economic and interest rate uncertainty, dramatic changes in the conduct of consumers, new expectations among the workforce and the introduction of AI, the consequences of which are still being understood. As the only professional body dedicated to supporting sales, lettings, commercial agents, and auctioneers, Propertymark has reassessed not only the services we offer, but the whole structure of membership.
Assured Advice 40: Use of stock images or artist impressions
We have received requested advice in respect the use of stock images or artistic impressions in property advertising and scenarios where it is acceptable to use these types of images.
Deciding cybersecurity spend: how much is enough?
As technology continues to advance, the threat of cyber-attacks becomes increasingly prevalent. Investing in robust cyber defence measures can help property agents protect their sensitive data and systems — but what proportion of an IT budget should be set aside?