HMRC’S systems only allow for one email address to be used so if, for instance, an accountant sets up the application with their email address, they will get the messages and updates instead of the agent.
If there are any staffing changes agents must also remember to update the email address HMRC holds, if that person is no longer part of the business . They suggest using a generic business email address to avoid the need to keep updating it if there are changes.
How to update a contact email address
To update an email address, or any other details relating to supervision, agents should log into their HMRC Anti Money Laundering Supervision account and make the changes there.
To access your account go to GOV.UK and search ‘register or update your Money Laundering Supervision with HMRC’. You’ll need the Government Gateway User ID and Password that you used when you registered. If you have forgotten your Government Gateway User ID and/or Password, you can reset these on the login page.
