Housing and property agents

Our Councillor briefing pack provides an introduction to Propertymark, our work, the role of property agents and the standards our members adhere to within your local community. It also contains useful questions and areas to consider within the housing sector to support residents.

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There is no mandatory regulation of estate agents across the UK. There is no overarching statutory regulation of private sector lettings agents in England.

For agents in Scotland and Wales, there are only mandatory training, registration and qualification requirements. The advantages of landlords, tenants, home buyers and sellers using a Propertymark Protected agent are significant. Alongside supporting consumers and driving up standards for property agents, we champion issues on behalf of our members to shape the profession. 

What does Propertymark campaign for?

The regulation of Property agents
Regulation offers huge potential to professionalise the sector. All property agents should be qualified to at least Level 3, carry out regular training, undertake at least 12 hours of CPD per year, be a member of a professional body and follow a code of practice. 

Reform the private Rented sector
Overall policy development and the context for reform of the private rented sector should be looked at in six key areas to drive necessary improvements: Supply of private rented property, tenancy management, being a tenant, inspections and enforcement, access to justice, and future-proofing the sector.

Make energy efficiency Rules work
Propertymark supports the move to improve a property’s energy efficiency, but, ultimately, the targets must be realistic, avoid a one-size-fits-all approach and be complimented with grants, loans, and funding to incentivise landlords and homeowners to make the changes. 

Improve the buying and selling process
A fast-functioning property sector is vital for the economy. We campaign and want improvements to the home buying and selling process by increasing consistency and transparency, improving the speed and quality of the process and reducing fall-through rates.

Build More homes
The UK needs more social and affordable housing including increased housing options for people to rent and buy. 

Fill Empty homes
More must be done to maintain the turnover of existing homes, such as incentivising rightsizing and reducing the number of empty homes.

Reduce economic crime
The property sector is vulnerable to economic crime and money laundering. We have campaigned for increased regulation and guidance to prevent money laundering and a safer property sector.

Read more in our Councillor briefing pack