Please note
This guidance was withdrawn by the National Trading Standards Estate and Letting Agency Team in May 2025 following the introduction of the Digital Markets, Competition and Consumers Act (DMCC Act), which came into force on 6 April 2025.
The DMCC Act supersedes the Consumer Protection from Unfair Trading Regulations 2008 and transfers responsibility for consumer protection enforcement to the Competition and Markets Authority (CMA).
In October 2025, the Ministry for Housing, Communities and Local Government launched a consultation on Material Information. Propertymark members will be kept informed of future developments in this area.
Consumer Protection from Unfair Trading Regulations 2008
This guidance has been produced by NTSELAT in its role as the UK’s lead enforcement authority for the Estate Agents Act. It is intended to help you to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Business Protection from Misleading Marketing Regulations 2008 (BPRs) when you carry out activities in the UK.
NAEA Propertymark supports the move towards the guidance being presented in a way that consumers will find easier to understand. However, we believe that it should go further in including specific examples which will help agents to understand what they should and should not say when dealing with consumers.
By including detailed instances relevant to the buying and selling process we believe that the guidance would be more descriptive and allow agents to clearly understand what they can and cannot do.
Referral fees
National Trading Standards guidance has been released to encourage agents to make any referral fees that you earn clear and obvious to your customers. A complete ban will be considered if transparency is not achieved.
