We have received requested advice in respect the use of stock images or artistic impressions in property advertising and scenarios where it is acceptable to use these types of images.

How do the Consumer Protection from Unfair Trading Regulations apply to property viewings conducted via video? Such viewings may be live or pre-recorded, and may be conducted by an agent or by a vendor/landlord.

In this assured advice Warwickshire County Council Trading Standards Service provides guidance around how and where you need display your business name.

Would it be a misleading omission to fail to give information about pollution levels or flood risks for a residential property for sale or let?

Is it misleading for a letting agent not to display penalty fees in their adverts?

We have advice from Warwickshire County Council Trading Standards around whether agents need to disclose whether the previous occupant was murdered, committed suicide or a paedophile.

Read the assured advice provided by Warwickshire County Council Trading Standards Service based on questions around buy-to-let investment opportunities and marketing properties on behalf of developers.

Should Agents inform a prospective tenant that there has been a burglary, or multiple burglaries in the property they are applying to let?

Is it misleading to advertise the cost of rent as an amount payable ‘per person per week’ for a shared property?

Is it misleading for a letting agent not to display tenant and landlord fees in their offices?

Does the Propertymark Property Information Questionnaire, if properly completed, ensure compliance with the Consumer Protection from Unfair Trading Regulations 2008?

National Trading Standards Guidance on Transparency of Fees Involving Property Sales says that estate agents etc. should disclose information about referral fees. Does this also apply to letting agents?

In circumstances where a local council offers a financial incentive to landlords to accept specific tenants (e.g. in receipt of Housing Benefit), can a letting agent be entitled to keep that incentive payment as part of their fee?

When accommodation in a house in multiple occupation (HMO) is advertised in anticipation of the necessary planning permission and/or licence being granted before tenants move in, must this fact be disclosed in advertising material?

When are listed properties exempt from the need for an Energy Performance Certificate (EPC) on marketing for sale or rent?

Warwickshire County Council Trading Standards Service answer question around how you can continue to advertise sold properties or use them in your marketing materials.