As the dust settles following the implementation of the Renters’ Rights Act, lettings agencies are finding alternative ways to mitigate uncertainty and financial risk for landlords. A range of services are growing in popularity that replace traditional, abolished methods like rent in advance, not least professional rent guarantor provision. This service offers reassurance for good tenants who can afford the rent but don’t quite meet the right criteria on paper, including students, self-employed people or those on benefits, or retirees.

Major changes to the financial rights of married and cohabiting couples when relationships end are being considered by the Ministry of Justice (MoJ). Proposed reforms cover divorce and dissolution, cohabitants who separate, and inheritance when an unmarried partner dies without a will. A clearer framework is welcome, but courts must consider housing needs, individual circumstances, and each person’s contribution.

Nearly ten years after we first began campaigning on this issue, reform is still not moving fast enough. Flat owners remain trapped by rising costs, complex rules, and a sales market that is becoming harder to navigate. We’ve drawn on fresh evidence from more than 1,200 leaseholders and over 200 Propertymark members to expose the current impact of unaffordable costs linked to building safety defects, the difficulty of challenging unreasonable service charges, and the increasing barriers to sale which are putting the market under significant pressure.

The Housing, Communities and Local Government Committee has called for stronger enforcement, better local authority funding, and faster implementation of key protections for tenants in the private rented sector (PRS). Propertymark gave evidence to the enquiry, highlighting that standards must be improved through clear, practical and consistent rules that support responsible landlords and agents, while targeting those who deliberately operate outside the law.

Property auctions can offer speed, certainty and access to properties that may not be available through the traditional sales market. However, analysis of complaint data from The Property Ombudsman (TPO) shows that consumer understanding cannot be left to chance. The findings suggest that consumers are entering the process without appreciating the risks, timescales, fees, or the point at which they become legally or financially committed.

With the Senedd election approaching on 7 May 2026, housing remains a critical issue across Wales. All major parties recognise the need to increase supply and improve affordability, but their approaches differ significantly. The next Welsh Government will need to strike a careful balance between raising standards and maintaining investment, particularly in the private rented sector (PRS).

With the Scottish Parliament election approaching on 7 May 2026, all major political parties have set out their housing priorities. The next Scottish Government will need to strike a careful balance between improving standards and maintaining supply. Policies that focus too heavily on regulation risk reducing investment, while those that prioritise supply must still ensure quality and consumer protection.

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

Recent headlines may have made fraud sound like a fast-growing threat across the whole market; however, HM Land Registry’s own figures show that in 2024–25 it received 4,429,092 applications to create or update the register and identified only 86 as fraudulent, or just over 0.0019 per cent. Even so, the sums involved can be significant. In the same year, HM Land Registry says it prevented the registration of fraudulent applications against more than £59 million worth of property.

The 2025 data reveal a sharp rise in consumer complaints across the property sector, with a 47% increase compared with 2024 and a 77% rise since 2023. While many cases are resolved quickly, the figures highlight the types of issues that most often lead to disputes and where improvements can help prevent problems from escalating.

Head of Policy and Campaigns, Timothy Douglas, has followed up our written submission to the Housing, Communities and Local Government Committee inquiry into housing affordability with in-person evidence on 6 January 2026. Our evidence reinforces the need for a joined-up approach to affordability which considers housing supply, rental market pressures, financial products, taxation, and consumer costs together.

The UK Government has announced a multi-million-pound funding package to expand access to free legal advice for people in England facing eviction or home repossession. The investment aims to ensure more households can get early, practical legal support to help them stay in their homes or secure alternative accommodation where needed. This comes at a time when demand for housing advice remains high, with many households facing affordability pressures and uncertainty.

Despite acknowledging concerns from Propertymark and others that property firms find pricing more complex because of tax, fees, and other variables, the Competition and Markets Authority (CMA) has pressed ahead with publishing generic guidance on price transparency under the Digital Markets, Competition and Consumers Act 2024. From 6 April 2025, the DMCCA replaced the Consumer Protection from Unfair Trading Regulations, so the CMA’s approach will shape day to day advertising for every agent.