Michael Day will talk about how a positive approach in treating compliance as a business enabler rather than a barrier or restraint, can transform your performance and results. Michael will look at compliance and requirements under Money Laundering Regulations, Consumer Protection Regulations, GDPR and the Renters’ Rights Bill as well as referring to other areas that can impact positively or negatively on your business. He will pose and answer the question: “If you were going to jump out of an aeroplane and there were 22 stages to successfully packing your parachute, which one would you miss out? He will remind the audience that agents are catalysts for the home moving process and should look to maximise and not waste that opportunity.