Amy has worked in dispute resolution for 12 years, seven of which have been as an adjudicator for Ombudsman Schemes.

Her role at The Property Ombudsman is to analyse evidence to get to the heart of unresolved disputes between agents and their consumers, conducting a thorough and objective analysis of a complaint leading to a proposed decision.

She will be delivering The Property Ombudsman’s Annual Review, which focuses on the enquiries that they received from agents and consumers throughout 2023, as this provides useful insight on what issues they are experiencing that later become complaints.